FAQ

Frequently Asked Questions

How do I get to St. John?

Book your flight to Cyril E. King Airport (STT) on St. Thomas. Once you land, you have two ferry options to reach St. John: Red Hook Ferry (Most Popular), Crown Bay Ferry (Closest to the Airport). Taxis are readily available outside STT airport. If renting on St. Thomas and driving over: Use the car barge from Red Hook to St. John.

Do I need to rent a car?

Beaches are spread out, the island is hilly & rugged, taxis can be limited & expensive, explore at your own pace

Stop at scenic overlooks
Visit hidden beaches
Explore Coral Bay
Grab groceries easily
Come and go on your own schedule

is there taxi services?

Yes, both St. Thomas and St. John have taxi services. St. Thomas offers plenty of taxis, mostly shared open-air safari trucks, easily found at the airport, Red Hook, Charlotte Amalie, and major resorts. St. John also has taxis—mainly at the Cruz Bay ferry dock and popular beaches—but service is more limited, especially at night or in remote areas. Fares on both islands are per person, not per vehicle. Taxis work well for quick trips, but many visitors still prefer renting a car on St. John for convenience and flexibility.

where do I park?

Parking in Cruz Bay can be limited, but there are several reliable options. The most convenient paid lots are L&L Parking (right by the ferry dock) and the Slim Man’s Parking lot near the Methodist Church. There’s also limited free parking at the Customs lot and along some side streets, though these fill quickly. For longer stays, visitors often use the gravel lot near the roundabout or the parking area by the tennis courts just outside town and walk in. Arriving early is always recommended, especially during peak season or dinner hours.

When is the best time to visit?

The best time to visit St. John is from December to April, when the weather is warm, sunny, and perfect for beaches and hiking. This is peak season, so the island is livelier and prices are higher. For fewer crowds and great weather, May and early June are ideal. If you prefer quieter travel and lower rates, late summer to fall (July–October)offers the best deals, though it’s hurricane season and some businesses may close temporarily. Overall, St. John is beautiful year-round—you just pick the vibe you want!

how common are the power outages?

Power outages do happen in the USVI, but they’re usually brief and not a major disruption most of the time. St. John relies on WAPA for electricity, and while outages aren’t constant, they can occur during heavy rain, strong winds, or when the system is overloaded. Most are short and resolved quickly. Ask us if your rental has a generator and we can let you know. The backup generators or reliable workarounds to keep things comfortable if an outage does occur, so guests rarely experience more than a minor inconvenience.

what is wapa?

WAPA stands for the Virgin Islands Water and Power Authority. It’s the local utility company that provides electricity and water to St. Thomas and St. John. Because the islands rely on WAPA for all power, occasional outages can happen—especially during bad weather or high demand—but most villas, including many on St. John, have backup systems in place like generators or cistern water to keep things running smoothly.

What is your cancelattion policy?

If you cancel the reservation by written notice at any time prior to the date that is sixty (60)** days prior to commencement of the rental period, we will refund all monies paid thus far, minus a processing fee of 3.5% if reservation deposit was paid by credit card. NO REFUND will be made for any cancellation, for any reason other than major Hurricanes, on or following the date that is sixty (60) days** prior to commencement of the rental period. **120 days for Holiday weeks: Thanksgiving, Christmas, New Years.

Do you provide beach chairs, coolers, or snorkel gear?

Yes, our rentals include beach gear for you to take on your beach days. We provide essentials like beach chairs, umbrellas and coolers, and while we do have some snorkel items available, the selection is limited. If you’re looking for specific sizes or full snorkel sets, we recommend bringing your own fins and gear or renting equipment directly at the island’s popular beaches. Sun bathing chairs are also available for rent at many of the more frequented spots.

Is there a minimum stay?

Minimum stay requirements vary by property and time of year. Some villas do require a minimum number of nights—especially during high season or holidays, when stays are typically 2 nights or more—while other properties offer more flexible options with no minimum stay at all. It really depends on the specific villa and your travel dates, and we’re always happy to help find the best fit for your trip!

Need a Little More Information?

From booking your next getaway to learning how TLC Villas can manage your property, we’re happy to help. Let us know what you’re looking for, and our team will point you in the right direction.